1.1 In the Terms and Conditions the following definitions apply:

“Charity” means The Community Health Foundation, registered charity number 271847, trading as Concord Institute.

“Student” means any person that has completed and submitted any registration form by post or online at the Concord Institute website www.concordinstitute.com and which registration has been accepted by the Charity.

“Institute premises” means the premises of Concord Institute at Unit 2-4, Thane Works, Thane Villas, London N7 7NU, United Kingdom.

“Terms and Conditions” means these terms and conditions.

1.2 References in the Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender.

1.3 The Terms and Conditions are incorporated into the Registration Form.

The Charity reserves the right to vary and revoke the Terms and Conditions from time to time which variation it may consider necessary or desirable for the regulation of the affairs of the Charity and the conduct of Students. Any such changes will be notified to Students and, until revoked, are and will be binding on Students.

The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.



2.1 Subject to condition 2.2, when a person has completed the Registration Form he will become a Student at Concord Institute.

2.2 Acceptance of a person as a Student is at the absolute discretion of the Charity.

2.3 The Charity reserves the right to expel from the Institute premises or suspend for a specific period any Student whose conduct is or may, in the Charity’s reasonable opinion, be injurious to the character of the Charity or which amounts to a breach of the Terms and Conditions or where such expulsion is otherwise in the interests of the other Students of the Charity. Any Student so expelled will forthwith cease to be a Student of the Charity and will not be entitled to any refund for any period during which his studentship is suspended.



3.1 Details of programme, class and practice session times at the Institute premises may vary from time to time. Programme, class and practice session times will be published by the Charity and will be available either at the Institute premises or at www.concordinstitute.com



4.1 Details of programme, class and practice session prices are available either at www.concordinstitute.com or directly from the Institute premises and will be such prices as determined by the Charity from time to time.

4.2 A Student may not attend any programme, class or practice session at the Institute premises without first booking and or paying for the relevant programme, class or practice session.

4.3 Deposit payments for programmes, classes or practice sessions in any amount are non-refundable and non-exchangeable unless otherwise stated in the Terms and Conditions. If a series of classes is bought and only part used there will be no refund available for the remaining sessions.



5.1 A Student may only book programmes and classes for themselves via their personal booking facility at the Mindbody Online website linked from www.concordinstitute.com

5.2 Programmes and classes are booked on a first-come first-served basis.

5.3 In order for programmes and classes to be booked in, we require a nominated credit card to be stored on our system. The credit card will not be charged, unless you nominate payment for your programmes and classes to be taken from this card or if you’ve not given us the minimum 48 hours cancellation we will charge your card the full agreed price for the session



6.1 Students are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. The Charity reserves the right to refuse access to any Student if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by participation in the Charity’s bodywork programmes or classes.

6.2 Students with low/high blood pressure and/or cardiac irregularities should not attend bodywork programmes or classes until they have written permission from their Doctor. If there is any doubt, the Student should consult their doctor. Students must notify the Charity of any circumstances affecting their health which may be exacerbated through continued participation in the Charity’s bodywork programmes or classes.

6.3 Students are required to follow the instructions of the instructor at all times.



7.1 The Charity cannot be held responsible for any particular programme, class, instructor and/or item of equipment not being available for whatever reason. The Charity reserves the right to make alterations to the programmes, classes, instructors and/or equipment, as well as to any ancillary facilities provided to Students, without notice and in its absolute discretion and the Charity will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion.

7.2 It is the Student’s responsibility to ensure that he is capable of undergoing a routine of exercises provided by any programme which he follows or class which he attends. Students accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any session.

7.3 The Charity accepts no liability for loss or damage to property of Students or for injury to Students on the Institute premises or outside the Institute premises except insofar as such loss, damage or injury is by law incapable of exclusion.



8.1 A Student is entitled to use the Institute premises facilities provided always that the Charity may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Institute premises or the Charity.

8.2 Children under the age of 16 may only use the Institute premises and attend classes if accompanied by an adult.



9.1 Personal belongings are brought onto the Institute premises at the Student’s own risk and the Charity does not accept liability for any loss or damage whatsoever to such items.



10.1 Students are requested to bring with them and wear forms of dress and footware appropriate to the type of class being participated in: self-expression, cooking or bodywork.

10.2 Students should use a yoga mat to practice in the studio. Yoga mats will be provided by the Charity for the use of Students during yoga classes.



11.1 In the interests of safety and hygiene, no crockery, glass or food are permitted in the bodywork and self-expression course room. Water will be provided in the bodywork room during bodywork sessions. Other than with the exception of guide dogs, no pets are permitted in the Institute premises or grounds.

11.2 Students must not walk around the Institute premises barefoot if they have verrucas or similar foot complaints.

11.3 Students must use the main entrance to the Institute premises when entering or leaving the Institute premises. Fire exits, which are clearly marked, are there in the interests of safety and Students must not interfere with these exits for any reason. In the event of a fire, Students are asked to make their way to the nearest available exit.

11.4 Smoking is forbidden in the Institute premises.

11.5 In cooking classes, Students must take special care with regards to safe handling of knives, sharp implements, heavy/hot cooking utensils and being in the presence of naked flames and hots foods and liquids. Students must follow any safety guidance given by the cooking teacher and address any health and safety concerns they have to the teacher.



12.1 Students are required to give notice to the Charity of any change of home address or email address or contact phone number. Failing such notice, all communications will be assumed to have been received by the Student within five days of email sent or mailing to the last address (of either type) notified to the Charity.

12.2 The Charity reserves the right to refuse admission to the Institute premises.

12.3 The Charity may assign the benefit of the Registration Process and a Student’s studentship to a third party at any time without notice to the Student.

12.4 A person who is not a party to the Registration Process has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Registration Process.

12.5 The Charity may, if a Student so wishes, communicate with the Student by electronic mail (“email”). By providing an email address to the Charity the Student consents to receiving email communications from the Charity, including notices pursuant to the Terms and Conditions. The Student also accepts the risk that email may not be a secure and confidential means of communication. The Charity will not be liable for any loss or damage suffered as a result of communicating with a Student by email.

12.6 Students must at all times observe the Institute premises guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Charity may issue to ensure the smooth operation of the Institute for the convenience of all Students.

12.7 Any marketing, educational or other materials of this nature whatsoever produced by the Charity in connection with the Institute and which are made available to Students at the Institute premises will at all times remain the property of the Charity and will be subject to the Charity’s copyright.